![]() The company has about 30 employees and is backed by Sequoia Capital and several individual investors. Hearsay charges a monthly subscription fee for the application. Earn the business of 62 of customers that expect you to adapt based on their behaviour. Today that's a manual process in the digital realm," Shih said. Sprinklr’s AI-powered Social Listening tool translates real-time, voice-of-the-customer data into actionable insights you can share across your organisation to drive innovation, all on one unified platform. "There is a set of interactions and special dynamics that need to be supported between corporate and local. It also designed the application to specifically help what it calls "corporate/local" companies whose broad national brand is tended to locally by hundreds or thousands of branches or affiliates, like insurance companies with their insurance agents. Hearsay wanted its product to also address other areas, like compliance and content management. What our customers are saying is that it's interesting to track what's being said but that's not enough," said Clara Shih, Hearsay's CEO and co-founder. "There have been so many companies over the last few years focused on monitoring and analytics. With the analytics capabilities, companies can track traffic and usage of their social media pages and sites and evaluate their success in engaging customers and supporting sales efforts. The content management features lets corporate staff distribute content for local affiliates to consider posting on their social media pages and sites. Federal Trade Commission (FTC) for companies subject to these rules. Securities and Exchange Commission (SEC), the Financial Industry Regulatory Authority (FINRA) and the U.S. The application also checks for compliance with regulations from the U.S. The compliance capabilities include message archiving, detection and flagging of improper words and a workflow for review and approval of locally created content. Hearsay Social gives corporate staff compliance, content management and analytics tools for the company's social media accounts, while allowing affiliates and local offices to personalize their individual pages and sites. ![]()
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