![]() House count – The number of persons registered in a hotel on a specific night. Hotel representative – A member of the marketing and sales department of the hotel who actively seeks out group activities planner. Hospitality – The generous and cordial provision of services to a guest. Hardware – Computer equipment used to process software, such as central processing units, keyboards, monitor and printers. Hard key system – A security devise consisting of the traditional hard key that fits into keyhole in a lock preset tumblers inside the lock are turned by the designated key. Guest supplies – Commonly referred to as guest amenities or personal toiletries care items such as small bottles of shampoo, hair conditioner, lotion, soap, mouthwash, shoeshine cloth, mending kit etc. Guest histories – Detail concerning the guest’ visits, such as ZIP code, frequent of visits, corporate affiliation or special needs. Guest Folio – A form imprinted with the hotel’s logo and control number and allowing space for room number, guest identification, date in and date out, and room rate in the upper left-hand corner it allows for guest charges to be imprinted with PMS and is filed in room number sequence. Guaranteed reservations – Prospective guests who made a contact with the hotel for a guest room. Group travelers – Person who are travelling on business or for pleasure in an organized fashion. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. ![]() Master folios are used for group bookings or events, and employee folios track charges and payments made by hotel employees for services used within the hotel.General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. ![]() Guest folios are used to track charges and payments made by guests during their stay, while non-guest folios track charges and payments made by non-guests for services availed of within the hotel. In conclusion, the different types of folios used in hotel front office operations play a crucial role in accurate accounting and financial management. These folios are important for accurate accounting and financial management of the hotel, as they help to track and report all revenue generated by the hotel’s services used by its employees. These bills will be sent to accounts department for the recovery of transaction made by the staff and some percentage of discounts is given to staff. For example the staff can order for birth day cake for which the bill is generated and the staff needs to sign with the Name, department in which he/she is working and employee code no. The amount is later on collected from employee salaries. The staffs are allowed for credit transactions for a certain amount of money fixed by hotel as per the policies. This folio is created between hotel staff and the hotel. These folios are important for accurate accounting and financial management of the hotel, as they help to track and report all revenue generated by the hotel’s services, regardless of whether the customer is a guest or not.Īdditionally, non-guest folios can be used to identify areas of revenue growth and opportunities for improving the hotel’s services and offerings to non-guest customers. This credit facility generally offered to local business clients to attract business for the hotel. ![]() The bill will be sent to their respective office address for necessary payments. ![]() But they are allowed to enjoy hotel services on credit basis. In this folio credit financial transaction made by guest who are not staying in the hotel. You may also like Room rate in Hotel 14 Types & Many more Non-guest folio Master folios are particularly useful for group bookings, conferences, and events, where multiple rooms and services are booked and paid for by a single entity. This allows the guest(s) to make a single payment at the end of their stay, rather than having to pay for each individual service separately. It contains all the necessary information about group guest, room no’s, mode of bill settlement. Master folio created for group guest or more than one guest. ![]()
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